Hire guides with extensive knowledge of East African wildlife, history, and languages to enrich the experience. Ensure they have certifications and training in safety and customer care.
Implement round-the-clock customer service, including assistance with visa applications, travel insurance, and quick responses for any in-travel needs.
Demonstrate commitment to sustainability by promoting responsible tourism practices—minimizing environmental impact, supporting conservation efforts, and working with eco-friendly accommodations.
Include or recommend travel insurance options that cater to international clients, with coverage for activities like trekking and safaris, ensuring they feel secure.
